Does your Netflix keep crashing on your Roku TV? Why doesn't Netflix work on Roku? How to fix this issue? This post from MiniTool MovieMaker will walk you through all of the ways to fix when Netflix keeps crashing on Roku TV.
With Netflix on Roku TV, you can watch movies, TV shows, and more. However, sometimes Netflix suddenly stops playing and returns to the home screen, or nothing happens when selecting the Netflix icon, or freezes on the loading page, or a black screen appears after launching the app.
At this point, you must be feeling frustrated and wondering why Netflix keeps crashing on Roku TV or why the app isn’t working and how to fix it. Now, let’s dive into this post.
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Why Does Netflix Keep Crashing on My Roku TV
There are several reasons why Netflix crashes or doesn’t work on Roku TV, since you have two services to deal with when watching Netflix on Roku. This may be an issue with the Netflix app, such as outdated app versions and app cache files, Internet connection, or something else.
![[Solved] How to Fix Prime Video Keeps Crashing on Roku TV](https://images.minitool.com/moviemaker.minitool.com/images/uploads/2024/05/prime-video-keeps-crashing-on-roku-thumbnail.jpg)
How to Fix When Netflix Keeps Crashing on Roku TV
You can try the following methods to fix Netflix crashing or not opening on Roku TV.
Way 1: Restart Your Roku Device
The first easy fix is to restart your Roku device. A quick reboot can solve a lot of problems. Completely power off your Roku TV, you may need to disconnect the power cord. Then, restart it and try Netflix again to see if the app crashing issue is resolved.
Way 2: Check If Netflix Is Down
Before trying other ways, first, you should troubleshoot Netflix services. If it is down, there is nothing you can do to fix it except wait. You can visit the Netflix Help Center website to check its current status.
Way 3: Check Your Internet Connection
Make sure your Roku device is connected to a stable Wi-Fi network. You can check whether the Wi-Fi network is working on your phone or computer. If not, you can resolve the internet issue by disconnecting and reconnecting, switching to another Wi-Fi, or restarting the router. After that, check if Netflix works on your Roku.
Way 4: Clear Netflix App Cache on Roku
If Netflix keeps crashing on Roku TV, you can try clearing the app cache to fix the issue. To delete the Netflix cache on Roku, you can simply run a system restart. Press the Home button, and select Settings > System > System restart.
Way 5: Remove and Re-Add Netflix
If Netflix on Roku TV keeps crashing, you can try reinstalling the Netflix channel to fix this issue. To do this:
- Press the Home button on your Roku remote.
- Select the Netflix app and press the star (*) button.
- Select Remove channel > Remove.
- From the home screen, choose Streaming Channels.
- Choose Movies & TV > Netflix > Add Channel.
- Choose Go to channel.
- Launch Netflix again.
![[solved for Multiple Cases] Fix “Netflix Something Went Wrong”](https://images.minitool.com/moviemaker.minitool.com/images/uploads/2022/07/netflix-something-went-wrong-thumbnail.png)
Way 6: Reconnect Roku
Netflix’s crashing issue may be related to Roku streaming devices. You can try other services like Hulu to check if your Roku device is working properly. If other services don’t work, pay attention to your Roku. You can try reconnecting your Roku device and TV.
Way 7: Update Roku Device
Another solution to Netflix not working on Roku is to update the software, as this issue can be caused by old software versions of your Roku device. To update the software on your Roku streaming device:
- Press the Home button on your Roku remote.
- Scroll and choose Settings.
- Select System > Software Update > Check Now.
If there is new software available, then your Roku device will automatically download it. Once completed, your device will restart.
![[13+ Ways] Fix Amazon Prime Video Something Went Wrong Error](https://images.minitool.com/moviemaker.minitool.com/images/uploads/2022/07/amazon-prime-video-something-went-wrong-thumbnail.png)
Conclusion
After reading this post, you can easily troubleshoot and fix Netflix keeps crashing on Roku TV issue. Hope this guide helps you troubleshoot Netflix issues on Roku. However, if you’re still having trouble using Netflix on your Roku, contact Netflix support.
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About The Author
Position: Columnist
Cora works as an editor at MiniTool for many years, writing articles about video editing, video conversion, and screen recording. She also writes articles about Instagram, Facebook, TikTok, Snapchat, and Twitter. During her spare time, Cora loves reading, traveling, and watching movies.