What "Disabled Accounts Can’t Be Contacted" Means & How to Fix It on Instagram

In this guide published by the Windows video editing software - MiniTool MovieMaker, we’ll walk you through the meaning of the “disabled accounts cannot be contacted” error on Instagram and several methods to fix it.

What “Disabled Accounts Cannot Be Contacted” Error Meas on Instagram

Sometimes, you try to send a direct message to someone on Instagram but are unable to contact the account and receive an error message that says “Disabled accounts can’t be contacted”.

This message means that the person’s account you’re trying to contact has been disabled or deactivated by Instagram for violating the Community Guidelines. As a result, you will not be able to message or tag the account in posts or comments until the account is recovered.

In addition to this, you also cannot send direct messages to friends who have temporarily deactivated their Instagram account until they reactivated it by logging back in. In these cases, there is no way to fix the “disabled accounts cannot be contacted” error on Instagram. However, you can try other ways to contact that person.

Other Ways to Fix Instagram Disabled Accounts Can’t Be Contacted Error

Except for the above situations, you may also get the “disabled accounts cannot be contacted” error on Instagram even if the person you’re messaging has recently reactivated the Instagram account or there’s an unknown glitch with your Instagram app or account. In such as case, you can try the following tips to fix this error.

#Restrict and Un-restrict Someone on Instagram

First of all, try restricting and un-restricting the person to fix the “disabled accounts cannot be contacted” error on Instagram. Follow the steps below:

Tap the person’s name at the top of your chat.
Click …Options in the top right and choose Restrict.
Select Restrict account to confirm.
Repeat the steps and choose Unrestrict.

#Block and Unblock the Instagram Account

Also, you can try blocking and then unblocking the Instagram account to solve this error. Instagram allows users to block and unblock people with a few clicks. After that, try messaging that account again.

#UnFollow and follow the Instagram Account

Another simple fix for the “Disabled accounts can’t be contacted” error on Instagram is to unfollow and follow the person. You can easily unfollow and follow an account through your feed or profile.

#Try Deleting the Last Conversion

Alternatively, you can try deleting the last conversion you had with that account to fix the issue. After that, try sending a new message.

However, if these methods don’t help resolve the error and you still can’t connect with friends on Instagram, this error may be caused by an app or account issue. Therefore, you can try the following general troubleshooting tips.

#Update the Instagram App

A simple update can fix some bugs in the app. Now, you can go to the Play Store or App Store on your device and search for Instagram to check for updates. If a new is update available, tap the Update button to install the latest version of the Instagram app.

#Uninstall and Reinstall the Instagram App

Also, you can try uninstalling the Instagram app and then reinstalling it on your phone as this may fix the “disabled accounts cannot be contacted” error due to the app cache.

#Log Out of Your Instagram Account and Log Back in

The last possible solution is to log out of your Instagram account and log back in. To log out of Instagram, go to your profile picture, click the three-line button in the top right, select Settings, and scroll to Log out.

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Conclusion

This post explains possible reasons why you can’t message someone on Instagram and get the “Disabled accounts can’t be contacted” error, as well as some possible solutions. Please note that you can only try these methods if the account of the person you’re trying to contact has been reactivated.

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About The Author

Cora Follow Us

Position: Columnist

Cora works as an editor at MiniTool for many years, writing articles about video editing, video conversion, and screen recording. She also writes articles about Instagram, Facebook, TikTok, Snapchat, and Twitter. During her spare time, Cora loves reading, traveling, and watching movies.