HBO Max is an American subscription video on demand (SVOD) service owned by Warner Bros. Discovery. It is built around the libraries of HBO, Warner Bros., and their related brands. In April 2022, WarnerMedia and Discovery Inc. were merged. Since then, HBO Max is one of the combined company’s two flagship streaming services. The other one is Discovery+.
HBO Max Oops Something Went Wrong
The “HBO Max Something Went Wrong” error has been reported on almost all supported platforms of the application including TVs (Samsung, Apple, etc.), PCs (desktops, laptops, notebooks, etc.), mobile phones (Android or iPhone), consoles (e.g. PS4), Streaming devices (Amazon Fire TV Stick, Chromecast, etc.), and so on.
Why Does HBO Max Say “Oops Something Went Wrong”?
Why does HBO keep saying that something went wrong? There are a lot of reasons and we only collect the most common ones as below.
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# HBO Max App Is Out of Date
First of all, the above problem may be caused by the outdated HBO Max program, which is incompatible with the HBO servers. So, the servers may forbid the software from fetching the required data. Thus, the “HBO Max app oops something went wrong” issue happens.
# System or Network Firewall
Sometimes, the network or system firewall won’t allow HBO Max to communicate with its servers. Thus, the above error appears.
# DNS Issue
If the Internet’s DNS fails to translate to the web address of the HBO servers in time, the app will fail to communicate with its servers and display that error message as a result.
# HBO Max Corrupt Installation
Besides, if the HBO Max tool fails to execute its essential modules due to the corrupt installation of the HBO Max program, it may also cause the “HBO oops something went wrong try again” issue.
How To Fix “Oops Something Went Wrong Hbo Max” Error?
After knowing the possible causes of the problem, then, let’s introduce some workable solutions to deal with the dilemma.
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#1 Reload HBO Max Page or Relog into Its Account
The simplest and also the first way you can try is to reload the web page of HBO Max from your browser. If this does not work, try to log out of your HBO Max account. Then, log back again.
#2 Restart HBO Max
Some users may encounter an error saying that “oops something went wrong please restart the HBO Max app” or “HBO now something went wrong on our end and we need to restart. Service code: -100000”. In such situations, just do as the error message implies to restart the HBO Max utility.
#3 Update HBO Max App
Just as mentioned above, an outdated HBO Max can cause the discussed error. If so, just update it to the latest version either from the app itself or from an app store. Or, you can just download and install the newest build of HBO Max.
#4 Power Cycle Device and Router/Extender
A temporary communication glitch between the physical device (e.g. TV) or networking equipment (e.g. router or extender) may result in the mentioned error. If so, you need to perform a cold restart of the TV and router to have a try. Before starting, make sure there is enough space on the device.
- Power off the television and network router.
- Plug the cables out of them.
- Wait for a few minutes.
- Replug the cord into the router.
- Power on the router and wait until it is completely powered on with a steady light.
- Plug back the TV’s power cable and power it on.
When the television is properly powered on, open HBO Max to see whether it is working smoothly or not.
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#5 Disable Device or Network Firewall
Sometimes, the security firewall of your hardware device like a TV or PC or firewall of your Internet may treat HBO Max as an unsafe program and interfere with its data transfer. Thus, you may get that error. To handle this problem, just disable the system or network firewall.
#6 Clear HBO Max App Cache
If HBO Max fails to access the required contents from its cache or data due to cache corruption, the something went wrong error can also come into being. If so, clearing the program cache may solve the problem.
No matter which kind of device you are using HBO Max on, just go to the device’s app settings. There, find HBO Max and force ending its operation. You may further clean its app cache there.
#7 Change Device’s DNS Settings
If the cause of your problem falls on DNS, you need to alter its settings for your hardware device like a Samsung TV.
- Go to Samsung TV’s Settings.
- Select Network > Network Status from the left panel.
- Click on the IP Settings button.
- In the IP Settings window, choose DNS Server > Enter Manually.
- Input Google DNS value 8.8.8 or any other public DNS values.
- Save the changes and restart your Samsung TV.
Relaunch the HBO Max app to see if the “HBO Max sorry something went wrong” problem is solved or not.
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Other Possible Solutions for “Oops Something Went Wrong HBO Max” Issue
If unfortunately, none of the above methods manage to fix the issue for you, you can further try the below ways.
- Play another HBO Max movie or series.
- Switch to another website browser.
- Try another network (wired or wireless) or use a VPN.
- Reinstalll HBO Max.
- Create a new user account on your device (like a computer) to use HBO Max.
- Contact the support service of HBO Max or your device’s manufacturer.
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