WhatsApp is one of the most popular messaging apps worldwide. Sometimes, you may find yourself too busy to reply to messages right away. In these cases, an auto-reply feature can be very helpful. It allows you to automatically send a predefined message when someone contacts you on WhatsApp. In this article, I will walk you through how to set auto reply in WhatsApp for both iPhone and Android users, as well as offer some useful message examples for you to use.
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How to Set Auto Reply in WhatsApp
Currently, the auto-reply feature is only available in WhatsApp Business account. So, if you want to use this feature, you need to have a WhatsApp Business account first. Let’s see how to set auto reply in WhatsApp business account.
Step 1: Open WhatsApp Business
Open the WhatsApp Business app on your Phone. Make sure you have the latest version of the app installed to avoid any issues.
Step 2: Go to Settings
Tap on the three dots in the top-right corner to open the menu. Then, tap on Settings to open the settings menu.
Step 3: Navigate to Business Tools
In the Settings menu, find and tap on Business Tools. All functions related to business communication can be found here.
Step 4: Select the Auto Reply Type
Under the Business Tools section, you will see three options: Greeting message, Away message and Quick reply. Here, most choose the Away message option.
Step 5: Set the Message
Toggle the switch to enable the Send away message feature. Once enabled, you can click Away message to customize the message that will be sent automatically when you’re unavailable. For example, you can say something like, “Thank you for your message. We are currently unavailable, but we’ll respond as soon as possible during business hours.”
Step 6: Set the Schedule
WhatsApp Business allows you to schedule the auto-reply. You can set the message to be sent at specific times, such as Outside of your business hours, Custom schedule. You can also select Always send if you are often busy.
Step 7: Set the Recipients
Finally, don’t forget to choose Recipients. This will determine to whom the automatic reply you set can be sent. Therefore, this step is particularly important.
Step 8: Save the Settings
Once you’ve finished all the settings, tap Save to apply the changes. Now, some people who messages you at the scheduled time will automatically receive your away message.
WhatsApp not sending messages? Please read: Easy Steps to Fix the “WhatsApp Not Sending Messages” Issue
Great WhatsApp Auto Reply Message Sample
Here are some great WhatsApp auto-reply message samples you can use for your WhatsApp Business account. These messages are designed to be polite, professional, and clear, making sure your customers know when to expect a reply:
1. General Away Message
“Hello! Thanks for your contact. We are currently away but will respond to your message as soon as possible. We appreciate your patience.”
2. Out of Office
“Hi there! We are currently out of the office. Our team will be back on [date] and will respond to your message promptly. Thank you for your understanding!”
3. During Non-Business Hours
“Thank you for contacting us! Our business hours are [hours]. We’ll get back to you as soon as possible during our working hours. We appreciate your patience.”
4. Holiday Message
“Happy Holidays! We are currently on a break and will be back on [date]. We’ll respond to your message as soon as we return. Thank you for your patience!”
5. Simple Response
“Thank you for your message! We’re currently unavailable but will get back to you shortly.”
6. Urgent Matters
“Hi! We are currently unavailable. If this is urgent, please contact [alternative contact or number].”
These examples can be easily customized depending on your business needs and the nature of your communication with customers.
Why WhatsApp can’t receive messages? Please read: [Solved] How to Fix WhatsApp Not Receiving Messages | 9 Solutions
Bottom Line
This is all about how to set auto reply in WhatsApp. By using the right auto reply, you can make sure that your customers feel valued and know when to expect a response. So, take a few minutes today to set up your auto-reply and improve your customer communication.
About The Author
Position: Columnist
Yulia has a great passion for life. She enjoys photography and travel, and is always eager to record cherished moment through her lens. This also led to her strong interest in video editing, and she kept learning multimedia-related knowledge, hoping to bring readers better advice on images, audio, video, and related topics.