In this post from MiniTool MovieMaker (one of the best free video editing software), you will find out the causes and solutions for Disney Plus audio being out of sync. See information now to help you watch your favorite films and series smoothly.
The Reasons Behind Disney Plus Audio Out of Sync
Possible causes of Disney+ audio out of sync include the following:
Internet Problems and Buffering
The most typical reason for audio and video sync issues is buffering difficulties resulting in the video starting before the audio data loads completely. The network factors that cause this are:
- WiFi bands are congested
- Unstable or weak connections
- The same network with too many devices connected
- Internet Service Providers throttling or outages
- Using mobile data in locations with poor signal
Disney Plus recommends at least a 25 Mbps connection for the optimal 4K streaming experience. 5 Mbps bandwidth is required for HD or 1080p.
Device Performance Problems
Additionally, underpowered, malfunctioning, or outdated devices can prevent smooth audio and video sync, like:
- Using older TV, console, smartphone, or PC hardware
- Encountering device operating system bugs/crashes
- Running a lot of resource-intensive applications and services
- Connecting displays through faulty cables/ports
App Bugs
Occasionally, a bug in the Disney Plus software itself delays audio processing, such as:
- The software was not updated
- A new update brought app problems
- Platform-specific coding issues arise
- DRM problems arise with downloaded content
Reinstalling, force quitting, or clearing the software cache can help with app-based sync issues.
Glitches in Content Processing
In rare situations, a specific film or show on Disney Plus has intrinsic encoding problems on the platform’s backend, resulting in people watching it encountering out-of-sync issues not resolvable on the user end.
Solve Disney Plus Audio Sync Issues (4 Methods)
How to solve Disney Plus audio out of sync? Try the suggestions below:
Check the Internet Connection
Network problems such as buffering and ISP throttling lead to the majority of syncing issues, thus ensuring that your Internet connection is strong enough to stream.
- Run speed testing at peak usage hours
- Power cycle home modems and routers
- Disconnect any superfluous devices from home WiFi
- Turn on or off airplane mode on mobile devices
- Contact the Internet provider to ask about regional outages
Aim for a minimum of 5 Mbps connections for HD Disney+ or 25 Mbps for 4K.
What about on a mobile? Limit adjacent obstructions between the device and the router, disable battery saver mode, and use 5Ghz instead of 2.4Ghz bands if you can.
Reboot Devices
Quickly restarting hardware and Internet gear may clear transient glitches resulting in Disney Plus getting stuck buffering as well as losing audio and video sync.
Refer to the device reboot practices below:
- Computers: Shut down and then reboot (not merely sleep/wake)
- Tablets or phones: Fully power off, wait one minute, then restart
- Smart TVs: Unplug the power cord, and wait one-minute minimum before re-plugging
- Streaming boxes: Unplug, plug back in after 30 seconds
- Internet modem and router: Pull both more than 5 minutes
Let devices completely cold boot to clear memory leaks before rebooting Disney Plus.
Uninstall and Reinstall the Disney Plus App
Uninstalling and then fresh installing the Disney Plus application gets rid of the deeply entrenched data corruption or caching problems.
- Make a backup list of the favorites in case they do not sync again
- Uninstall the Disney Plus application from the device home screen or menu
- Reinstall the most recent software version from the official stores
- Reset the streaming preferences after logging in
Try several different series or films to check whether the issue persists across all the content or simply some videos.
Also learn: [Easy Solutions] How to Fix Disney Plus Black Screen Issues?
Contact Disney Plus Support
After trying the troubleshooting operations described above, if Disney Plus audio remains consistently out of sync on fully capable hardware across various shows, the problem may actually result from the deeper platform-side encoding flaw.
Please contact Disney Plus support directly in this situation by e-mail, phone, or live chat. Give particular instances of media consistently exhibiting audio and video sync lag so that they can document and diagnose the problem on the backend.
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Conclusion
Common issues like a weak Internet connection, device problems, or outdated apps can result in Disney Plus audio being out of sync. Attempt the aforementioned methods to ensure a flawless streaming experience.
About The Author
Position: Columnist
Jocelin is keeping a strong passion for the multimedia industry with her first thoughts and visions. While continuously absorbing relevant knowledge, she believes that pictures, videos, and music can bring so much pleasure to life. To go deeper into the industry, she has acquired many skills in video editing. Also, she can provide readers with ways to solve problems on image, video, and auido topics.