Why can't I receive FaceTime Calls on my iPad? What happens if you can’t receive FaceTime Calls on your iPad? In this post from MiniTool MovieMaker, we will explain the reasons why you can't receive FaceTime calls on your iPad and how to fix FaceTime calls not working on your iPad.

Why Can’t I Receive FaceTime Calls on My iPad?

Don’t worry! If you’re having trouble with FaceTime problems, the following several reasons can help you deal with that. Before you start, you need to make sure your iPad is connected to a cellular network or Wi-Fi, so that you can further explore how to make your iPad receive FaceTime calls.

Check to See If FaceTime Is Available

  1. Not all nations, regions, or carriers offer FaceTime or FaceTime audio.
  2. Call Forwarding does not work with FaceTime.
  3. There is no way to convert a FaceTime call into a phone call or a FaceTime audio call.Instead, end the current call and start a new call.
  4. Check to see if there is a FaceTime outage.

Also read: FaceTime Is Not Working? You Can Try These Solutions to Fix It

Install a New Device and Update Your FaceTime Settings

If you are having trouble receiving FaceTime calls after setting up your device, here’s how to update it:

Step 1: If necessary, you can update your device to the most recent version of iPadOS.

Step 2: Select Cellular from the Settings app. Check to see if your phone line is turned on. If you have more than one SIM card, make sure the desired phone number is selected and active.

Step 3: Select FaceTime from the Settings app. Disconnect and then reconnect to FaceTime.

Step 4: Select the phone number you want to use for FaceTime calls.

Also read: What to Do if the Apps Are Not Updating on iPhone/iPad?

Use Fast Connection to Avoid FaceTime Sound Quality Problems

You might experience the following problems if your Wi-Fi network or cellular connection is slow, or if other people are streaming audio or video over the same Wi-Fi network:

  • Unable to connect or connectalerts.
  • Black screen.
  • Unanswered phone calls.
  • Choppyvideo calls.

You should use a quick cellular or Wi-Fi connection, as should the user you are calling. FaceTime needs a broadband connection if you use Wi-Fi.

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How to Fix FaceTime Calls Not Working on Your iPad?

If you think the reasons above still don’t apply to you and you are still wondering: Why can’t I receive FaceTime Calls on my iPad? Here’s the fix:

Step 1: Check to see if your device has a Wi-Fi or cellular data connection to the internet.

Firewalls are used to secure some networks. Certain Internet traffic cannot enter or leave a network because of firewalls. Ports are used to route Internet traffic through a firewall. You might need to request that your network administrator enable the following ports to use FaceTime behind specific firewalls:

  • 80 (TCP)
  • 443 (TCP)
  • 5223 (TCP)
  • 16384 through 16387 (UDP)
  • 3478 through 3497 (UDP)
  • 16393 through 16402 (UDP)
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Step 2: Make sure use Cellular Data is turned on for FaceTime if you want to use FaceTime over cellular data. If you have an iPad, go to Settings, tap on Cellular Data, and enable FaceTime.

When you start a FaceTime call, you might see one of these messages similar to the following:

  • Activation fails.
  • Waiting for activation.
  • An error occurred during activation.
  • If you are unable to log in, please check your network connection.
  • The iMessage server could not be contacted. Try once more.

Note: If you get a "Waiting for activation" message, you should turn FaceTime on and off a few times; If the FaceTime setting isn't visible, you can go to Settings, tap on Screen Time and Content & Privacy Restrictions, then select Allowed Apps to check that Camera and FaceTime are not turned off; You need to check that the listed phone number or email address is correct.

Step 3: Go to Settings, tap on General and Date & Time, and then select Set Automatically.

Step 4: Start your iPad again.

Step 5: Update it to the newest version of iPadOS.

You may also like: Unable To Check For Update? Here Are 6 Useful Fixes


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After reading this post, you may not be entangled in this question: Why can’t I receive FaceTime calls on my iPad? Moreover, you have learned how to fix FaceTime calls not working on your iPad.

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